An AI solution that delivers value from day-one

What is Generative AI and why is it relevant?

Unlike traditional AI, which works with structured data like numbers, GenAI tools such as ChatGPT and Co-Pilot can analyze unstructured data, like documents. This allows users to quickly extract valuable insights from large amounts of information.

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In healthcare, GenAI can help professionals by searching through medical records and documents to deliver relevant information. Physicians remain in control, of course, but save valuable time spent searching. Additionally, a GenAI chatbot can provide patients with reliable answers to frequently asked questions, enabling healthcare providers to focus on more complex cases.

Practical applications of AI in healthcare

AI holds significant potential for healthcare. For example, the Dutch government aims to halve administrative workloads in the healthcare sector by 2030. How can AI contribute to this goal?

1. Automating documentation

One of the most time-consuming administrative tasks in healthcare is documenting consultations or patient interactions. For every two hours of direct care, approximately two hours of administrative work is required. AI can drastically simplify and reduce this process by:

• Transcription. Converting spoken conversations into text using voice recognition.
• Summarization and templates. Generating summarized notes and formatting them into standardized templates.
• System Integration. Feeding outputs directly into Electronic Patient or Client Records (EPD/ECD), saving time.

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Example: Squad Apps has developed a template for this process, reducing administrative time from two hours to just 15 minutes!

2. Streamlining billing and claims

According to the Dutch Healthcare Authority (NZa), billing and claims management are among the largest administrative burdens in the healthcare sector. By leveraging AI technology, such as Optical Character Recognition (OCR), a significant portion of this process can be automated. Repetitive and time-consuming tasks, such as retrieving and processing invoices from emails or approving standard invoices, can be handled by AI. This allows employees to focus on exceptions and personalized customer contact, where their real value lies.

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The updated process would look as follows:

1. An integrated application, linked to platforms like Outlook or Gmail, automatically retrieves invoices from predefined email addresses.
2. OCR reads the information from the documents or attachments within the emails. Once an invoice is recognized, it is automatically created in the system.
3. All relevant details are pre-filled and validated as much as possible, for example, through IBAN or Chamber of Commerce (KVK) checks.
4. Invoices or clients that are not recognized are placed in an "exceptions folder" for further manual processing.
5. The remaining invoices automatically go through the approval process. Based on risk profiles or specific characteristics, the appropriate approval workflow is determined.

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This streamlined process not only saves time but also improves the efficiency and accuracy of invoice processing.

3. Enhancing diagnostics and personalized care

• Improved diagnoses. Visual AI can identify patterns in medical images (e.g. MRI scans) that are difficult for the human eye to detect.
• Optimizing therapies. AI can analyze patient and treatment data to predict which therapies are most effective, enabling quicker decisions on treatment efficacy.
• Automated communication: AI can draft personalized emails or letters based on patient data. Ideally, this integrates with a (mobile) web application to keep patients easily informed.

Benefits of AI in healthcare

AI has the potential to improve healthcare in several ways:

• Increased productivity. Healthcare providers can become 1.5 to 2 times more productive.
• Better patient experience. Reduced administrative workloads mean more focus on patient care.
• More satisfying work. Providers experience greater job satisfaction.
• Fewer errors. Information is validated and centrally stored, reducing mistakes.

Agility is key

It’s important to recognize that AI solutions are new, and their success depends on agility during implementation. Solutions must align with end-user needs and be adaptable based on ongoing results.

Ready to make an impact?

Depending on your healthcare organization’s situation, we can work together to determine where AI can add the most value. Whether you’re a small organization needing a complete EPD solution or a large institution with specific integration requirements, we’re here to help.

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Curious about the possibilities of (Gen)AI for your organization? Fill out our contact form and we’ll get in touch within two business days!

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PS: Did you know the Dutch government supports projects like these? The Stimuleringsregeling Technologie in Ondersteuning en Zorg (STOZ) offers financial aid for digital healthcare solutions. For more information, visit the Dutch government’s website.